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Commentary| Volume 96, ISSUE 3, P133-137, September 2017

Defining quality in contraceptive counseling to improve measurement of individuals' experiences and enable service delivery improvement

  • Kelsey Holt
    Correspondence
    Corresponding author. Tel.: +1 6174552693.
    Affiliations
    Women and Health Initiative, Department of Global Health and Population, Harvard T.H. Chan School of Public Health, 651 Huntington Avenue, Boston, MA 02115, USA
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  • Christine Dehlendorf
    Affiliations
    Departments of Family & Community Medicine, Obstetrics, Gynecology & Reproductive Sciences, and Epidemiology & Biostatistics, University of California San Francisco, 500 Parnassus Avenue, MUE3, San Francisco, CA 94143, USA
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  • Ana Langer
    Affiliations
    Women and Health Initiative, Department of Global Health and Population, Harvard T.H. Chan School of Public Health, 651 Huntington Avenue, Boston, MA 02115, USA
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      The field of family planning has been at the forefront of the movement to begin prioritizing quality of health care services as opposed to focusing more narrowly on coverage and utilization. A focus on quality in family planning began most notably with Judith Bruce's 1990 publication of a framework to assess quality from the client's perspective, informed by Avedis Donabedian's foundational definition of health care quality in terms of structure, process and outcome elements [
      • Bruce J.
      Fundamental elements of the quality of care: a simple framework.
      ,
      • Donabedian A.
      Evaluating the quality of medical care.
      ,
      • Donabedian A.
      The quality of care: how can it be assessed?.
      ]. Bruce's publication came more than a decade before the United States (US) Institute of Medicine's groundbreaking report Crossing the Quality Chasm [
      • Institute of Medicine
      Crossing the quality chasm: a new health system for the 21st century.
      ] and the World Health Organization's publication of guidance for quality improvement in health systems [
      • World Health Organization
      Quality of care: a process for making strategic choices in health systems.
      ], and has informed countless efforts to monitor and improve family planning programs. Its focus on quality from the client's perspective is in line with the now prominent “Triple Aim” framework which includes patient experience as one of three organizing principles of optimal health systems, in addition to cost and population health [
      • Berwick D.M.
      • Nolan T.W.
      • Whittington J.
      The triple aim: care, health, and cost.
      ].
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